Reference

What You Agree to When You Use 3www

These terms set out the rules that apply to your account on 3www — how it works, what we expect, and what you can expect from us.

Account-based accessbKash, Nagad, RocketBangladesh-eligible regionsMobile and desktopFair use policy
3www What You Agree to When You Use 3www
TERMS CONTACT

Reach Us About These Terms

If something in these terms isn't clear, or you need to raise a dispute about your account or a transaction, here's how to get in touch with us directly.

Live Chat Open the chat icon from any page on 3www. Available during our support window — the fastest way to get a response on account or payment questions.
Email Support Write to our support address for anything that needs a paper trail — account disputes, transaction queries, or a formal terms clarification request.
Help Centre Our help pages cover the most common account questions, including how bKash and Nagad deposits are processed and what to do if a Rocket transfer doesn't reflect.
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your data matter to us. Here's what we do on our end, and what we need from you.

Account Verification

We verify identity before processing withdrawals. This step protects your wallet — no payout leaves your account until the check clears against the details you registered.

Data Retention

We keep your account records for as long as your account is active and for a period after closure, in line with standard platform and financial record requirements.

Payment Security

Deposits via bKash, Nagad, and Rocket are processed over encrypted connections. Your mobile wallet PIN is never stored or visible to us at any point in the transaction.

Requesting Changes

To update your registered details — name, phone number, or linked payment method — contact support directly. Changes to payment details require re-verification before they take effect.

Common Questions About These Terms

Real questions about how these terms work in practice — answered plainly.

Yes, if you open an account and access 3www from Bangladesh. Eligibility still depends on whether online gaming is permitted under your local law — these terms don't change that.

No. Deposits must come from a payment method registered in your own name. Using another person's bKash, Nagad, or Rocket account can result in your account being suspended pending review.

We'll notify you through your account or by email before changes go live. Continuing to use your account after the notice period means you've accepted the updated terms.

Contact support within 30 days of the transaction date. Have your bKash, Nagad, or Rocket reference number ready — that speeds up the review significantly.

Yes. Contact support to request account closure. Any verified balance in your account wallet will be processed for withdrawal to your registered payment method before closure is finalised.

Reach out via live chat immediately. We'll place a temporary hold on the account while we investigate, and no withdrawals will be processed until the review is complete.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.